A good booking starts before you open the booking page.

Spend a few minutes collecting the route, item and access details. That short preparation prevents the most common problems: the wrong van, an unclear collection window and a driver who cannot stop near the door.

Have these details ready

• the full pickup address
• the full drop-off address
• every large item, box and bag
• clear item photos when size is uncertain
• the floor at both addresses
• whether there is a working lift
• where the van can legally stop
• the preferred date and time
• any fixed seller, store or reception window

Example: collecting a sofa across South London

Imagine you have bought a sofa from a private seller.

The seller says it is a three-seat sofa but has not listed the measurements. The collection flat is on the second floor. The drop-off building has a lift, but you do not know whether the sofa fits.

Before booking:

1. Ask for the sofa width, depth and height.
2. Ask whether the legs come off.
3. Confirm the collection floor and lift.
4. Check the doorway and stair width at your address.
5. Agree a collection window with the seller.
6. Add parking or loading restrictions at both ends.

The route alone cannot answer those questions.

London access changes the job

A postcode does not show the complete access plan.

A driver may need to use a loading bay, walk from a legal parking space or meet a building reception team. Some collections have strict time windows. Some streets allow loading but not waiting.

Use the access fields for anything that changes how the driver reaches the items.

Make the item list exact

Do not write “a few things” when the load includes furniture.

List each large item separately. Count boxes and bags. Add photos when an item is unusual, assembled or difficult to measure.

A complete list helps Boxra assign the right van and keeps the booked scope clear.

Choose the real timing requirement

Use a fixed time when the seller, store or building requires it.

Use a wider window when the job is flexible. A flexible window gives Boxra more room to assign the right driver without pretending the collection is urgent.

What happens after payment

Boxra assigns one driver to the booked job. The driver's first name and job status appear in the app.

During the active job window you can see updates such as “Sam's on his way” and track the job. Payment stays in the app.

Before the driver arrives

• finish packing loose items
• dismantle anything listed as dismantled
• reserve the loading bay when needed
• tell the seller or reception who is collecting
• keep routes and doorways clear
• check that every booked item is ready

The calmest collection is the one where the driver can match the booking to what is waiting at the door.

See your London price.